Customer Service

Contact Details

Mitchell Studios Limited
Khandallah Village
15 Ganges Road, Khandallah
Wellington 6035, New Zealand

Director
Anna Reed
Phone 027 341 8085
Send email

Gallery Hours
Tuesday to Friday 10am-3.30pm
Saturday 10am-2pm
& by appointment

Pricing & Shipping Costs

All prices on this website are in NZ dollars and include GST. Products and product prices are subject to change without notice.

Shipping is calculated  at checkout. Orders $150 and over are eligible for free shipping. We send orders Monday to Friday.
Alternatively, orders may be collected from the gallery in Khandallah during our opening hours.

We currently only ship within New Zealand. Please contact us for international shipping details.

We take care to ensure your order is fulfilled correctly and packed safely. Please contact us immediately if goods arrive damaged or you do not receive the item(s) ordered.

Website Terms & Conditions

By visiting, browsing and/or purchasing through this website you are agreeing to comply with and be bound by the following terms and conditions of use which, together with our privacy policy, govern Mitchell Studio’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use this website.

This website is operated by Mitchell Studios Limited. The terms ‘Mitchell Studios’, ‘we’ or ‘us’ or ‘our’ refer to Mitchell Studios Limited as the owner and administrator of this website. The terms ‘you’ and ‘your’ refer to the user, viewer or customer of this website and online store.

Any new information, features or tools added to the current online store shall also be subject to our Terms & Conditions of service. You can review the most current version of the Terms & Conditions at any time on this page. We reserve the right to update, change or replace any part of these Terms & Conditions by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Online Store

Our online store is hosted on WooCommerce and they provide the e-commerce platform that allows us to sell our products to you. Our online store contains a selection of products on display and available in our bricks & mortar gallery in Khandallah, Wellington. Not all products found in the physical gallery are available online. Certain products (in particular artworks of high monetary value) are not available for purchase online. In most cases this is due to variations in shipping requirements. Customers may submit an inquiry for these products directly through this website using the ‘Send an Enquiry’ functionality.

Payments for orders are processed securely using the Stripe payments system.

Copyright

All content on this website is copyright © Mitchell Studios Ltd. All images on this website are copyright © the artist or Mitchell Studios Ltd. Content and images may not be reproduced without permission.

Disclaimer

The information contained in this website is for general information purposes only and is subject to change without notice. The information is provided by Mitchell Studios and, while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

Every effort is made to keep the website up and running smoothly. However, Mitchell Studios takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Privacy Policy

Mitchell Studios respects your right to privacy. This privacy policy sets out how we use and protect any information that you provide us when you use this website. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

When you visit this website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the website, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the website, and information about how you interact with the website.

Cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. This information is of a purely generic nature only and does not include any personally identifying information.

This website uses cookies to monitor browsing preferences and allow us to improve the content and layout. We use Google Analytics to measure use of this website. Overall, cookies help provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Online Store

When you make a purchase (or attempt to make a purchase) through the website, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number. This information enables us to fulfill your order. Providing some information is optional. If you choose not to enter sufficient contact information, we may be unable to process your online order.

You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you have previously signed up to our mailing list to receive information on gallery events, you may change your mind at any time by unsubscribing or contacting us directly. We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information collected online.

Mitchell Studios will never rent, sell, barter or otherwise give out your name and/or email address to a third party. Your email address will be kept in a database which only staff of Mitchell Studios has access to. If you post comments or reviews on this website, your email will not be publicly posted but it will be stored in case there is a need to follow up or respond privately.

Links to Other Websites & Embedded Content

The Mitchell Studios website contains links to other websites of interest. However, once you have used one of these links to leave this site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Articles on this site may include embedded content (e.g. videos, images, articles). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.